Pet grooming software FAQs

Setup involves adding your services and durations, your availability, your cancellation policy, and connecting Stripe or Square for payments and card-on-file. If you have client and pet data from another platform, export it from there first so it can be brought across. How switching works.

No. Clients book through your booking page in a web browser. There is nothing for them to install.

SmartGroom includes a front-end website and booking presence. Hosting and domain registration are billed separately from the software purchase, as they are ongoing third-party costs. Understand hosting & domain costs →

Yes. Your SmartGroom purchase includes setup assistance plus one year of updates, bug fixes and support. After the first year, your software licence remains permanent. Continued support and updates are available through an optional renewal. Get in touch for details.

Yes. Services carry their own duration, so a full groom and a nail trim do not occupy the same slot and your available times reflect what you can actually take.

Your availability is yours to configure. Clients can only book times you have made available.

The appointment can be moved in your schedule, and your cancellation policy governs whether a fee applies to a late change. You decide whether to apply it.

SmartGroom sends automated appointment reminders via SMS. Your purchase includes 500 SMS messages free. After that, you reload 500 SMS for $5.99 — no minimum spend, no monthly commitment, just top up when you need more.

Yes. SmartGroom includes two-way messaging so you and your clients can communicate directly through the platform. Messages appear in your dashboard alongside appointments and pet records.

SmartGroom promotes AI booking functionality as part of the product. Check the current product or ask before purchase for implementation specifics, rather than relying on a general description.

SmartGroom supports exporting client, pet and booking information, so your records remain available to your business. Hosting and domain arrangements are separate services and continue on their own terms.

SmartGroom is built for independent and solo groomers. It does not currently support multiple staff calendars, separate groomer logins, or commission tracking. If you run a multi-groomer salon and need per-staff scheduling, a platform like MoeGo or GlossGenius may be a better fit today.

Your software and booking page keep running exactly as before — nothing stops or locks you out. The first year includes support, updates and bug fixes. After that, you can optionally renew for $50/year to continue receiving support, updates and bug fixes. If you choose not to renew, the software you purchased continues to work; you just won't receive new updates or priority support.

Yes. SmartGroom is a responsive Progressive Web App (PWA) — the admin dashboard works fully on your phone, tablet or desktop browser. No separate app download needed.

Your booking page uses a standard template that is clean and mobile-friendly. If you need changes to match your branding or preferences, we'll customise it for you at no extra cost — just ask during setup or any time after.

SmartGroom is built for independent groomers, solo groomers, home-based groomers and small grooming salons. Mobile grooming often needs route and travel-time handling, which SmartGroom does not currently promote — ask before purchase if that is central to your business.